Every thriving enterprise understands the importance of sound and prompt customer service. Being accessible as a business is vital and customer care is integral to this process. As the antediluvian proverb goes, ‘First impression is the last impression. This is precisely why your business needs a live answer service. We offer your inbound callers as well as potential and existing clients everything they need.
Round the clock assistance
Clients calling in are often disappointed in companies depending on an IVR or a recorded automated response for calls. In fact studies have proven that over 66% of callers admit to hanging up the call owing to failed attempts at reaching a live agent. This results in potential clients taking their business elsewhere. Our agents are available 7 days a week and 365 days a year to help you avoid missed calls and missed opportunities.
HIPPA Certified agents
When prospective customers call your business, they must be greeted by a friendly and helpful voice that can offer assistance or information about your enterprise. This is exactly what our live answering services for small businesses offers. Our HIPPA Certified agents are specifically trained to greet your callers professionals and inform them about your business offerings.
The agents at our live answering service for small business are trained in English and Spanish to ensure every caller is appropriately tended to in the language they speak most comfortably.
Seamless call management and telephone traffic reports
Offering seamless call management, we offer you scheduled telephone traffic reports. These give you every facet of call details for operational efficacy. Thus our live answering service leaves you unencumbered to focus on core business operations and products.
Our live answering services are the perfect business aide that small business owners need to flourish. After all, punctual and speedy redressal of complaints along with around the clock technical assistance is all that your customers need! It elevates your reputation as a business that truly cares about their clients.