Medical Office Answering Services
Never miss a patient call with Sunshine’s medical office answering service.
As a medical professional, patients trust you to provide them with both urgent and long-term medical care, so that they can live happier, healthier lives. But in order to provide the very best care to your patients every day, you have to prioritize your own quality of life, as well. When you leave the office after a long day of helping patients, you need to be able to relax and recuperate, knowing that they are in good hands and that your office is being represented with professionalism. That’s where a reliable, well-trained medical answering service comes into play.
With Sunshine’s medical office answering service, you can leave work behind at the end of the day and feel confident that our highly trained medical answering service professionals are handling all of your patients’ calls with the very best care and sensitivity, whether they’re scheduling appointments, responding to questions, communicating patient results if authorized, or dispatching emergency providers. We make sure all of our medical answering service employees are prepared to respond to the unique needs of your patients with the care and compassion they deserve.
Get all of the benefits of an after-hours in-house staff for a fraction of the cost, while resting assured that your office’s reputation is being protected 24/7 with HIPPA-compliant practices, exceptional communication, and highly trained employees.
Interested in getting started? Check out our plans and pricing.
How does a medical office answering service work?
A doctor’s office answering service will field calls for you whenever you or your staff are out of the office, whether it’s after hours, over holidays, or on the weekends. A medical answering service can schedule patient appointments, take payments or communicate payment options, communicate test results if permitted, answer questions or direct a patient to someone who can, and dispatch emergency service providers if needed.
A reputable answering service for medical offices will only hire professionals who are HIPPA trained and compliant, so that your practice is protected and your patients always receive appropriate care.
Do I need a medical answering service?
It depends. Is your practice overwhelmed by the amount of calls it gets on a daily basis? Are you struggling to find time to give your patients the care and attention they deserve? If you need help scheduling appointments, answering questions, and providing care over the phone you may want to consider enlisting the help of a medical answering service.
What are the benefits of hiring a 24/7 medical answering service?
Patients often require immediate care outside of the normal 9 to 5 business hours, and the more responsive your practice can be, the more likely patients will be to refer you to friends and family. Even if your practice only operates during certain hours of the day, it may be helpful to consider a 24/7 medical answering service that can help you answer calls, schedule, appointments, and answer patient questions outside of operational hours. This will help free up your time during the day, and make sure your patients are always in good hands.
If your practice offers around the clock urgent care or emergency services and already employs staff to field calls at night, a 24/7 medical answering service may still be able to help handle extra call volume and free up your staff to handle the in-office, check-in concerns that arise once patients arrive on-site.
What types of offices need a medical answering service?
From physical therapy clinics to endocrinology practices and everything in between, our trained answering service employees offer exceptional communication and the very best patient care, whether they’re scheduling appointments, processing payments, or relaying an important medical question to you or your staff. Most doctors’ offices need some type of medical answering service, and we offer a low-cost alternative to hiring a full in-house staff to be available 24/7.
What should I look for in an answering service for medical offices?
Choosing a medical answering service is a big task and you want to make sure you hire the very best team for both your practice and your patients. Before you choose an answering service for your medical practice, ask yourself if they meet the following criteria:
- Are they HIPPA compliant, so that your patients and practice are protected?
- Do they offer bilingual answering, so that you can accommodate more patients and continue to grow your practice?
- Do they also offer an after hours answering service for medical offices, so that your office is prepared for calls on nights, weekends, and holidays?
- Are they trained to know the difference between routine inquiries and situations that require dispatching an emergency service provider?
- Do they have the correct medical training needed to communicate with patients using the right terminology?
- Are they transparent in their pricing, with a straight-forward rate and no hidden fees?
- Are they based in the U.S.?
- Do they work with you to develop a custom script for your doctor’s office, so that every patient communication is professional, consistent, and positive for your practice’s reputation?
A reputable medical office answering service like Sunshine will be able to answer ‘yes’ to all of these questions, so you know your patients are in good hands. Get started today.