You don’t need to be told how chaotic the situation is during holidays. It is the time when most of your staff is on a holiday and it can be a difficult time for physicians or hospitals where most of the communication is through the phone. A medical answering service can be of great help during the holidays. Here is some information about how a physician or hospital can benefit by using answering service companies.
Patients Can Get In Touch Even During Holidays
Healthcare emergencies can happen at any time. Sometimes people feel the need to speak their concerns to someone to seek comfort. The medical answering service might be able to provide answers to common health-related questions of the patients and if needed can connect the patient to doctor in emergency cases.
Change Appointments or Make New Ones
Holidays are busy times for everyone including your staff and patients. Many patients would like to change their appointment while some would like to make new appointments after the holidays. In such a scenario, a telephone answering service can help your patient’s book new appointments or make changes to the existing ones. In other words, the telephone answering service can ensure your appointment calendar does not get affected due to holidays and your high productivity rate is always maintained.
Help Receptionist in Managing Calls
If you have a receptionist in your clinic to respond to calls, it is more likely the receptionist will find it difficult to manage the overflow of calls. In such a scenario, the telephone answering service would be able to help reception in managing overflow of calls. By employing telephone answering service; you can free the receptionist for a face-to-face conversation with patients visiting the clinic while telephone answering service manages the high volume of calls during the holiday season.
Answers to Patients Common Health Questions
During holidays you have many callers with common questions. With telephone answering service in place, you don’t have to worry. The customer service agents from telephone answering service are armed with answers to common questions like the location of the clinic, operation hours, website addresses, and more.
Help Medical Staff Work Efficiently
Answering customer calls is only one of the duties of medical staff. However, medical staff also has core medical duties that are related to patient care. With telephone answering service in place, CSR can only route important calls to medical staff and allow them to work more efficiently.
There is no doubt you and your medical staff has worked hard all year long and they deserve some time off during the holidays. By using answering service companies you can strike the balance of the meeting needs of your staff of vacation and also pay attention to health care needs of your patients in the most intelligent way.