Why an answering service is the ideal solution for hospitals
Hospital staff deal with life-and-death situations every day. They’re tasked with the important job of saving lives; they should be able to focus on that, and not have to spend their precious time answering calls as well.
A hospital answering service is the perfect time-saver solution for all hospitals. It frees up time that would otherwise have been spent needlessly answering calls. Sunshine Communication Services, Inc.’s customer service representatives are trained to screen calls and direct them towards the correct channels; contact the relevant medical professional, if it is urgent; and forward the information via email, text, fax, or voicemail for all other queries.
There is much administration that goes hand-in-hand with hospital life – patients need to make appointments and ask questions, lab results need to be followed up, etc. and most hospitals are not equipped with sufficient administrative staff to deal with all these duties. Likewise, patients are understandably vulnerable and require personalized attention when they are sick.
An answering service ensures patients have someone to talk to 24 hours a day, any day of the year, including Christmas, regardless of how busy the hospital is, or how many staff members are working. A live answering service, staffed with “real” people, makes all the difference; patients feel cared for and heard, which is what most people really want, especially in times of need. Most importantly, patients will appreciate the individualized service an answering service affords your hospital.
When choosing an answering service for a hospital, it is essential to ensure that the company complies with all HIPAA (Health Insurance Portability and Accountability Act) regulations. Answering service companies need to confirm that the appropriate security measures are in place to protect sensitive patient information. As an industry leader with over 40 years’ experience, Sunshine Communication Services, Inc. has the technology and expertise required to offer superior service, and safeguard patient information with the utmost sensitivity.
Our call center operators know all about the pressures and constraints of working within a hospital and we do our utmost best to ensure patient satisfaction when it comes to communicating with staff. An answering service is the affordable way to improve a hospital’s service, without breaking the bank.
We have been in the business of supplying the best professional answering service since 1975. We know an answering service is only as good as its front line and our well trained customer service representatives are subsequently the best in the business.Contact us for additional information on our hospital answering service