3 things to look for in a home health care answering service

Home health care centers provide skilled nursing services to patients in the comfort of their own homes.

It’s often the more affordable option when it comes to long-term medical care. Medical staff providing clinical care and therapeutic services at home health centers are often under severe pressure due to the associated workload and level of care required.

A home health care answering service takes the pressure off permanently, when there is an overflow, or during holidays and after-hours. Sunshine Communication Services, Inc.’s highly-skilled call center agents receive calls and redirect them accordingly. They are trained to know who to contact when it’s an emergency and when it’s not, and they send non-urgent information to the relevant people via email, text, fax, or voicemail.

Sunshine Communication Services, Inc. has been in the business of supplying the best professional healthcare answering service since 1975. We’ve put together a list of three things to look for when choosing a home health center answering service.

1 – A top-quality workforce

We know an answering service is only as good as its front line and our well trained customer service representatives are subsequently the best in the business. Ensure that when you choose an answering service you look for a company that employs educated, multilingual staff. Call center operators for a medical answering service require a certain level of sensitivity; at Sunshine Communication Services, Inc., our employees ensure patients, and their loved ones, experience consistent, compassionate care. A live answering service, available 24 hours day, 365 days a year means that patients always have a human connection at the other end of the line, making all the difference to their emotional well being and satisfaction.

2 – Efficient processes

Industry leader, Sunshine Communication Services, Inc. has, over the years, developed the technology and expertise required to provide our customers with optimal tailor-made solutions. Our unique software, combined with our knowledge of the medical industry, ensures we safeguard patient information with acute sensitivity. All our calls are digitally recorded and we maintain all clinical records.

In addition, our home healthcare answering services include voicemail assisted answering, appointment setting, emergency dispatch, USA-based call center representatives, and free fax and e-mail delivery.

3 – HIPAA compliance

When selecting a medical healthcare answering service for your home health center, it is imperative to ensure that the company complies with all HIPAA (Health Insurance Portability and Accountability Act) regulations. Sunshine Communication Services prides itself on meeting all industry regulations.

Contact us for additional information on our home health care answering service

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