Being a medical professional means that you exchange your expertise for a time-based income. Until you invent a way to be in two places at once, you must exploit every minute spent at work to run a profitable practice. What you certainly do not need is to waste your time (and concentration) on incoming phone calls, arranging your appointments, or account queries. However, when running a business using lean principles, employing a full-time staff (and budgeting for leave pay, medical care contributions, and use of consumables) will have a negative impact on your bottom line. Using a dedicated telephone answering service is the most cost-effective solution for you.
An outsourced answering service will make sure that confidential information shared by your patients is protected. Our team of call agents and our processes are all HIPAA (Health Insurance Portability and Accountability Act) certified. We take the hassle of training and monitoring the quality of your front-desk staff off your shoulders.
The bonus of utilizing a virtual telephone receptionist is that you will receive a digital recording of all calls for future reference. Managing your incoming telephone calls, scheduling and updating your appointments, making confirmation calls, and screening calls as per your instructions are all part of the virtual telephone receptionist service. Rest assured that your front-of-house is maintaining a professional, yet approachable and compassionate atmosphere.
These services are all also available in both fluent Spanish and English if you sign up for our bilingual answering service.
Sleep is essential to the performance of you and your team. In industries that are on-call 24/7, your clients have an expectation that you will be available at all hours. A win-win way to ensure that your customers get the attention they deserve, while you get sufficient sleep, is to use an expert after-hours answering service.
Medical experts across the United States have found our virtual answering services to be ideally suited to their needs. Some of the areas of medicine which have been especially excited about us include:
Sunshine Communication Services, Inc. has been responding to incoming phone calls for medical experts since 1974.
Our value proposition to you include:
For more information on how your medical business can benefit from our 40 plus years of Medical Answering Service Murfreesboro, TN experience, please contact the team today.