When people’s health – and even sometimes lives – are on the line, callers are fraught with nerves and need a seamless experience on the phone. Creating a professional first impression goes a long way to establishing trust and assurance in your medical business.
Bilingual answering services make it so much easier to communicate with your Spanish patients. These are the types of bilingual answering services we offer:
Doctors should be available at all times. Yet, they are also expected to respond to incoming calls. Not only is our dedicated team of medical agents able to assist with booking your appointments and follow-ups, they are also HIPAA certified. Trained in medical terminology and processes, they can take care of emergency dispatch and care.
Medical offices require medically trained and empathetic agents who can handle high call volumes in confidence – 24/7. Employing full-time staff that meets the criteria can be a costly exercise. Using an answering service to screen calls, handle emergency and routine inquiries, notify doctors of emergencies, and redirect billing, appointment and general information inquiries is a smart solution.
Hospitals deal with the public when they are at their most emotional and vulnerable. Getting all the administration done accurately, on time, with personalized attention is no mean feat. Our HIPAA (Health Insurance Portability and Accountability Act) certified team and processes act to protect sensitive patient information while giving patients access to a human at the other end of the line.
Hospices have a unique set of needs which our trained agents have the expertise to fulfill.
Home health care is a niche market of health professionals who need a niche answering service. To allow your nurses to do their jobs effectively, they must be available, but not distracted.
Since 1974, Sunshine Communication Services, Inc., has been answering calls for medical professionals.
Our service could include the following based on your business requirements:
Our value proposition include: