A telephone answering service has agents that answer inbound calls and take messages. Depending on their urgency, the messages are dispatched via phone, email, text, or fax. All this is done in accordance with protocols that conform to your specific needs. Using an outsourced answering service gives you the freedom to focus on the business at hand, rather than being distracted by unwelcome calls. This is particularly useful for businesses that want to grow.
The greatest benefit of using a virtual answering service is that it saves you the exorbitant expense of hiring full-time staff who require sick leave, annual leave, and medical coverage. Despite not having a costly complement of staff, your customers will still feel valued and appreciated. To take it a step further, a virtual telephone receptionist not only answers calls, but also manages the switchboard and carries out typical reception duties such as managing calendars, scheduling appointments and sending reminders.
Especially useful for businesses that lack the resources but are wanting to expand, a small business phone service adds credibility and a professional touch. By following various protocols and a script, your brand and business values are kept intact. A huge bonus is that calls are digitally recorded – helpful if there is any type of legal dispute.
If no one in your establishment speaks Spanish, it is costly to hire a telephone operator only for your Spanish clients. It is a lengthy affair to have one of your existing staff learn a second language. With a bilingual answering service, calls are answered and customers are served in either English or Spanish.
When it comes to the wellbeing of your patients, a recorded voice message just doesn’t cut it. Our medical call answering services ensure that your patients received customized, one-on-one attention every time they call.
In a medical practice, nursing staff often find their time taken up by administrative responsibilities such as answering the phone. A virtual telephone receptionist frees you and your staff to spend more time devoted to patients.
Whether your patients are calling to inquire about appointments, medical records, accounts or even in an emergency… our knowledgeable and friendly call center agents can filter and direct inquiries as necessary.
When you choose medical answering services through Sunshine Communications Services, Inc. you receive your own phone line and call center agents trained specifically to handle calls to your business. You’ll ensure that your patients are well looked after, and give yourself more time to dedicate to patients.
Telephone answering services in Harrisburg, PA are the perfect solution for small practices. You’ll save on costs of hiring administrative staff while ensuring that your patients’ questions are handled promptly with discretion.
In the medical industry, it is especially important to make sure patients feel at ease. With call center operators, available to speak in both English and Spanish, you don’t have to worry about patients feeling uncomfortable because of language barriers.
Our tailor-made call answering solutions ensure that all inquiries and communication are directed through the right channels, and are available 24-hours a day. Urgent calls are directed as such, and we even offer an emergency dispatch service.
Established in 1974, Sunshine Communication Services, Inc. is fully licensed and HIPAA compliant.
Our value proposition includes the following:
Please contact us for more information on how our professional and well-trained team can be of assistance to you and your Sacramento business.