A telephone answering service has representatives that answer incoming calls and take messages. Subject to their urgency, the messages are transferred via phone, email, text, or fax. All this is done according to pre-defined protocols that conform to your unique set of needs. By using an outsourced answering service, you gain the freedom to focus on running your business, rather than being distracted by unsolicited calls. This is particularly useful for businesses that want to expand.
A huge advantage of using a virtual answering service is that it saves you the high cost of hiring full-time staff who require medical coverage, sick and annual leave. Despite not having a pricey staff complement, your clientele will still feel appreciated and cherished. To up things a notch, a virtual telephone receptionist does not just answers calls, but also operates your switchboard and carries out classic reception duties such as coordinating calendars, arranging appointments, and sending reminders.
Particularly beneficial for businesses that lack the resources but who still want to grow, a small business phone service adds authority and legitimacy. Your brand and business values are kept intact as the agents follow protocols and a script. The fact that calls are digitally recorded is a bonus and especially helpful if there is any legal dispute.
Hiring a telephone operator to cater to your Spanish clients only is an extravagant expense. To have one of your existing staff learn a second language will take time. With a bilingual answering service, calls are answered and customers are served in both English and Spanish.
When it comes to the wellbeing of your patients, a recorded voice message just doesn’t cut it. Our medical call answering services ensure that your patients received customized, one-on-one attention every time they call.
In a medical practice, nursing staff often find their time taken up by administrative responsibilities such as answering the phone. A virtual telephone receptionist frees you and your staff to spend more time devoted to patients.
Whether your patients are calling to inquire about appointments, medical records, accounts or even in an emergency… our knowledgeable and friendly call center agents can filter and direct inquiries as necessary.
When you choose medical answering services through Sunshine Communications Services, Inc. you receive your own phone line and call center agents trained specifically to handle calls to your business. You’ll ensure that your patients are well looked after, and give yourself more time to dedicate to patients.
Telephone answering services in Harrisburg, PA are the perfect solution for small practices. You’ll save on costs of hiring administrative staff while ensuring that your patients’ questions are handled promptly with discretion.
In the medical industry, it is especially important to make sure patients feel at ease. With call center operators, available to speak in both English and Spanish, you don’t have to worry about patients feeling uncomfortable because of language barriers.
Our tailor-made call answering solutions ensure that all inquiries and communication are directed through the right channels, and are available 24-hours a day. Urgent calls are directed as such, and we even offer an emergency dispatch service.
Established in 1974, Sunshine Communication Services, Inc. is fully licensed and HIPAA compliant.
Our value proposition includes the following:
Please contact us for more information on how our professional and well-trained team can be of assistance to you and your Long Island business.