The industries benefiting the most from business answering services

The industries benefiting the most from business answering services

Professional answering services are beneficial to a variety of businesses, in an abundance of industries, from individuals and small businesses to large corporations.

At Sunshine Communication Services, Inc. we offer 24-hour live answering services to hospitals, attorneys, plumbers, home health centers, medical offices and hospice and to the property management, HVAC, real estate and emergency restoration industries. If you own a business in San Jose, California, it’s probably wise to implement a business answering service ASAP.

While an answering service will benefit most businesses, there are a few specific industries that specifically gain from a call answering service:

Small businesses

Any small businesses that rely on appointment scheduling stand to benefit from an answering service. Hairdressers, nail spas, beauty salons, plumbers, cleaners, etc. are not able to sit at desks and answer phones, meaning they often miss out on calls from potential clients or appointments from existing ones. Sunshine Communication Services, Inc.’ virtual receptionist services ensure that a courteous and professional receptionist is available 24/7 to answer calls and schedule appointments.

Medical professionals/health care centers

Medical professionals are required to spend the majority of their working day dealing with their patients. That leaves little time for administrative duties and answering calls. Nevertheless, patients and family members often have questions regarding medication, appointments and follow-ups and get frustrated to be constantly met with a recorded message or delayed feedback from doctors. An answering service takes a large chunk of this pressure away, ensuring that patients’ concerns are acknowledged. Sunshine Communication Services, Inc. forwards on patients’ messages via text, email or fax, freeing up doctors’ time so they can focus on their real jobs.


Large firms that experience high call volumes and small practices with minimal staff can likewise benefit from using an answering service. Call center agents field calls while attorneys are in court or meeting clients, ensuring that no important calls are missed.

Regardless of the industry, customers across the board appreciate the personalized service associated with a professional answering service. For more information, or to get a competitive quote, contact Sunshine Communication Services, Inc. today.

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