14 Dec Advice for your Austin, Texas Business: How to improve customer service in just one step
Can a professional telephone answering service benefit your Austin, Texas business? The answer is simple: yes! It can! Let’s face it; customers don’t like to be kept waiting around. And with the consumer market being so competitive, can you really afford to keep your customers waiting around? Chances are that you can’t and the only way to ensure that you don’t lose a sale and that your customers are looked after and kept happy, is to step up your customer service. What’s the first step to better customer service? Being available is very important. Customers want information on demand. They want sales on demand too. And you can provide precisely this type of service by hiring a professional telephone answering to handle all incoming calls, enquiries and even sales / orders.
Running your own small business will certainly come with its challenges, but those challenges shouldn’t affect the customer. If you are handling a variety of roles within your business and simply don’t have enough time to dedicate to reception duties, hiring a professional and experienced virtual receptionist is the answer. Below are a few ways in which a telephone answering service can boost customer service:
- Your customers will be able to reach you at any time of the day or night, 365 days a year, especially if you opt for an afterhour’s answering service.
- Your answering service can provide a variety of additional services such as message taking, lead generation, tech support triage, emergency dispatch and order taking.
- It doesn’t matter how busy you are, your customers will have access to the information that they need and can also place orders without having to wait for you to get back to them. A prompt service is vital in the business world.
- Having your incoming calls handled by a professional and well-spoken individual will provide your business with a professional and respectable image. This certainly bodes well when working towards earning customer trust and loyalty.
Provide better customer service with a professional telephone answering service for your Austin, Texas business
At Sunshine Communication Services Inc. we have extensive experience in providing virtual receptionist services to small businesses. We have been in operation since 1975 and put a great deal of effort into ensuring that our virtual receptionists are trained and skilled in the field. In addition to answering phones and taking messages, we will also familiarize ourselves with your company details and products so that we can provide better customer services / care to your clients. To learn more about how our services work, request a free trial.