Why use a live answering service?

Why use a live answering service?

Live answering services can elevate your Philadelphia, Pennsylvania, business from an average operation to a booming success. A 24/7 live answering service will free up your time so that you can focus on the running of your business, knowing that your calls will be answered timeously and courteously by trained professionals. If you want to grow your business and retain a professional image at all times, then an answering service is the answer.

What are the benefits of a live answering service?

-24/7 access

Nothing makes customers quite as content as feeling “heard” by a business or service provider. A live answering service ensures that your customers have access to your business 24 hours a day, 365 days a year. Customers feel valued and appreciate the human connection. Their queries and concerns are either addressed or forwarded on to the relevant person via email, text or fax. A happy customer equals a successful business.

-Bilingual operators

A live answering service gives your company the added benefit of bilingual service. Sunshine Communication Services, Inc.’ operators are trained to take calls in both Spanish and English.


Consistency is key in maintaining a professional image and upholding your brand. Your customers need to know that whenever they call, even after hours, their calls will be handled capably and consistently; it builds trust. Sunshine Communication Services, Inc.’ agents are trained to follow customized scripts and our calls are recorded to ensure standards are maintained.

At Sunshine Communication Services, Inc. we have a wealth of knowledge at our fingertips – with over 40 years’ experience in the answering service industry we are well equipped to create custom solutions for a variety of industries. Our services benefit individuals and businesses both large and small at competitive rates.

For more information contact us today.

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