Medical Answering Services Syracuse, NY

Reputable Medical Answering Services in Syracuse, NY

Named after a city on the eastern coast of the Italian island of Sicily, Syracuse is the fourth most populous city in New York State. Located in the north-east corner of New York’s Finger Lakes region, the city’s main water source is Skaneateles Lake, which is one of the USA’s cleanest lakes.

Rated as one of the top ten places to raise a family by Forbes Magazines in 2010, Syracuse has a diverse population. Although the city’s economy has faced challenges in past decades with industrial as well as local and state government jobs declining, Syracuse boasts thriving educational, healthcare and service-related industries.

Healthcare professionals know the importance of being able to field phone calls from patients. You never know which call might be an emergency, and putting patients’ minds at ease, even with simple inquiries, is part of building trusted relationships. However, when you’re busy and the phone just won’t stop ringing, it can be difficult to keep up. If this sounds familiar, a reputable medical answering service in Syracuse, NY, provided by Sunshine Communication Services, Inc. is the ideal solution.

Our superb services include:
1. Telephone Answering Services

Whether you are a large healthcare provider or a small medical practice, your responsibility is always to your patients. Being available to answer questions, and especially to deal with emergencies, is a vital component of building a trusted relationship. As a medical professional, missing calls is simply not an option. Our answering services ensure that you never miss another call.

2. Virtual Telephone Receptionist

Healthcare businesses and doctor’s offices are well known to be busy, fast paced work environments. If hiring an in-house receptionist is not feasible, our virtual receptionist service can handle all receptionist duties such as switchboard, managing appointments and calendars, and dealing with basic patient questions… without the expense of employing admin staff.

3. Virtual Answering Services

Recorded messages leave patients feeling unimportant. By being available 24/7 with our medical answering services, you ensure that patients are always well taken care of by our friendly, knowledgeable call center staff.

4. Outsourced Answering Services

When you arrange medical answering services in Syracuse, NY you receive your own dedicated phone line as well as call center operators trained specifically to handle medical industry questions. Our service is hassle free, with urgent calls filtered for your immediate attention, and non-urgent communication directed back to you in an organized fashion via email, text, fax or phone.

5. Small Business Phone Services

Smaller medical practices, where nursing staff often take on admin responsibilities, will find our services especially beneficial. Our medical answering services give you a cost-effective way to handle your influx of calls when you can’t afford a regular receptionist and help to increase the productivity of healthcare professionals.

6. Bilingual Answering Services

In the USA, there’s a good chance that many of your patients will not be first language English speakers. To address this, we provide bilingual services in both English and Spanish to ensure that your patients have the choice to communicate in their home language.

7. After hours answering services

Many customers call outside of your standard operating hours. By using our after-hours answering services, you ensure that you are available to customers 24/7 – it’s the end of missed opportunities due to missed calls.

As Sunshine Communication Services, Inc. we service the following industries in Syracuse, NY:

Choose Sunshine Communication Services, Inc. for Your Medical Answering Services in Syracuse, NY

  • We are a reputable company with extensive experience in medical customer service.
  • Our call center agents receive ongoing industry specific training and are HIPAA accredited.
  • In addition, our agents have excellent customer service skills and are friendly and understanding.
  • We understand the need for discretion in the medical industry and handle all calls confidentially.
  • You receive a dedicated phone number, giving your patients excellent one-on-one service.
  • We filter urgent messages for your immediate attention and forward other correspondence to you via your choice of email, fax, text or phone.
  • We can provide round-the-clock medical call answering services, including emergency dispatch.

If you want to find out more about our telephone answering services in Syracuse, NY, Contact us at Sunshine Communication Services, Inc. today.

Answering Services Syracuse, NY

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