With the healthcare and medical industries being so prominent in Los Angeles, many medical practices need professional medical answering services. The healthcare industry is fast-paced and demands high levels of confidentiality and excellent customer service, which can be provided by Sunshine Communication Services, Inc.
Our medical answering services in Los Angeles are the perfect solution for busy medical practices:
When your customers are patients and their health is at stake, they expect a high level of customer service – more so than any other industry. Our trained call center staff will ensure that your patients are made to feel that their concerns are important and handle any questions with professionalism and confidentiality.
Our medical answering services free up your admin and nursing staff to carry out their in-office duties without worrying about a ringing phone. Whether your patients need to book an appointment, request medical records or inquire about their accounts, our friendly, dedicated agents can attend to their needs.
Nobody likes to hear a recorded message, especially when phoning their doctor. By using our customized medical answering services in Los Angeles, you can rest assured that your patients will receive personal attention from trained call center staff who will treat their questions and concerns with understanding and discretion.
It’s just about impossible to maintain the day-to-day running of a medical practice and answer the phone, however, an outsourced medical answering service from Sunshine Communication Services, Inc. is the ideal, solution to manage your phone calls.
The health care industry is notoriously fast-paced and there may be times that the phone is ringing off the hook. For smaller medical practices, hiring additional staff to answer the phone may not be feasible. Our telephone answering services in Los Angeles is cost effective and frees up your nursing and admin staff to tend to their responsibilities in the practice.
With the diverse population of Los Angeles, it is likely that you will have both English and Spanish speaking patients. We offer bilingual call answering services to make your patients feel more comfortable.
As you well know, healthcare doesn’t keep regular office hours. Our medical answering services in Los Angeles include 24/7 call answering as well as emergency dispatch services.
At Sunshine Communication Services, Inc. we offer tailor made medical answering services, including emergency dispatch services. Our HIPAA certified call center agents receive ongoing training to ensure that each call is treated with confidentiality, friendliness, and professionalism, providing excellent service that reduces your operating costs. All messages and correspondence are diverted to you according to your needs, via your choice of email, telephone, text or fax.
If you want to find out more about our medical answering services in Los Angeles, Contact us at Sunshine Communication Services, Inc. today.