From Mayo Clinic Jacksonville to Baptist Medical Center and UF Health Jacksonville, communication is the life blood of the modern medical practice. By using an outsourced answering service, you can ensure that your practice keeps in touch with your patients. There are a couple of ways of doing this:
An after-hours answering service is ideal for doctors’ medical suites. While your regular opening hours allows you to see day-to-day patients, emergency calls can be answered and appropriately redirected by a “real” human being on the other end of the line. Knowing that they don’t have to wait for hours or listen to a recorded message gives your patients peace of mind in their time of need.
Using a bilingual answering service is particularly important in Florida. As of 2010, 7.7% of Jacksonville’s estimated population of 868,031 are of Hispanic or Latino descent. Within the midst of a medical emergency, being able to communicate in one’s mother tongue is a huge relief. Having your telephones answered and your patients assisted in their choice of either English or Spanish will earn your practice a compassionate reputation.
Appointment scheduling, cancellation and rescheduling. This services is available during and after office hours. We can also help your patients by answering general questions on appointments.
Established in 1974, Sunshine Communication Services, Inc. are fully licensed and HIPAA compliant. Our friendly and well-trained staff is waiting to keep you in touch with your Jacksonville patients.
For information on a customized medical answering service solution, designed and based on your requirements, please contact us today.