24 Apr How to choose the best small business answering service
Because every business is different, you may wonder how one small business answering service company can offer so many businesses a professional service. Well, it’s simple. Leading telephone answering service companies have a variety of virtual receptionists available, each with experience in various fields. This means that our service can be tailored to your specific needs and requirements.
When trying to decide, which small business answering service is best for you, ask the following questions:
- What hours is the service available?
You would benefit from a service that offers 24/7/365 options. This means that you can cater to the needs of your customers at any time of the day or night.
- Is there a flat fee or will the company design a package and rate based specifically on your needs?
It’s important to get an answering service that works with you and your needs and that won’t exhaust your budget.
- Will the company offer a basic answering service or anything extra?
A good telephone answering service will offer virtual receptionists who are willing and ready to familiarize themselves with your company policies, handling procedures and more.
- How is correspondence sent on to you?
You should be sent daily breakdowns of the incoming and outgoing calls. This can be provided via email or text.
- What happens if there is a power outage or system malfunction?
It’s also important to find out if they have anything in place to safeguard against potential downtime. Ask them about their backups of recorded calls and if they have generators available.
- What languages can the company offer?
A multilingual service is always preferred. For most companies in the US, bilingual services are required so that both English and Spanish customers can be assisted.
- Are there any specialized receptionists available?
In some situations, there is a need for a call answering agent with specialist knowledge of an industry. For instance, if you are involved in the medical industry, you undoubtedly want to have professionals who have experience in the field handling your calls. Ask the company if they have any HIPAA certified receptionists available.
These are just typical questions that you should be asking the telephone answering service company.
Contact Sunshine Communication Services for the best small business answering services today
If you need a telephone answering services or virtual receptionist service that is reliable and affordable, you have come to the right place. Contact us at Sunshine Communication Services to learn more.