Language can become a barrier when it comes to providing quality dental services. The demographics of Spanish-speaking patients are constantly increasing. If you want to provide quality dental service, you need to overcome language barriers.
It will allow non-English speaking patients to access your dental service. Here are some of the advantages of using a bilingual answering service.
Though many Americans speak one language, having a multi-lingual customer service shows intelligence and aptitude to clients and also impresses them. When selecting an answering service for your dental practice you need to be credible on every front. It means you need a bilingual phone answering service who can talk to patients in Spanish even if they know English. The ability to communicate in Spanish or their native language will delight most of the callers who are non-English speaking people.
Tap New Markets
Depending on your location and geographical demographics, you would be missing on a large number of non-English speaking populations. For example, in areas like mid-west, there are a large number of Spanish speaking people. Also, many areas lack Spanish-speaking dental practices for people who need them. By using a bilingual dental answering service, you can reach Spanish speaking people and cater to their dental needs. The Spanish people would be happy to speak in their preferred language when calling your dental service. This will make your dental practice attractive and many people will not be required to travel far from their places to access Spanish speaking dental practices.
Put New Clients at Ease
Some patients can speak English but they do not understand English very well. For such people, speaking in their native language puts them at ease and they can explain their needs and concerns more effectively. The word of mouth is the best publicity. Having a bilingual phone answering service will attract new patients towards your dental practice and also make your staff and your job easier.It will also help non-English speaking patients take appointments and get their answers for general questions more easily.
Retain Current Customers
Customers want their issues to be solved quickly and competently. It is quite common for your patients to call your dental clinic after office hours. Using a bilingual phone answering service would ensure you do not miss any customer call. No matter what day or time the patient calls, the patient will always listen to a live person happy to interact with patient. Phone answering companies provide 24×7 customer services. It means you do not have to worry about calls on the weekends, at night, or during holidays.
These are some of the advantages of using a bilingual answering service. There is no doubt using a bilingual service is need of the time to cut through the competition and earn patient trust and loyalty easier way.