The Truth about Answering Services

Let’s be honest, many people hear the term ‘answering service’ and think of something that’s antiquated and not necessarily useful. In all reality, there is no computer program in the entire world that’s good enough to replace a live person. If you work in the customer service industry, then you have a real understanding of this. Then again, if you’ve ever had to call in to a company and been stuck on the phone with the machine for three hours then you also understand just how important it is to talk to a real person. There are so many major industries that can benefit from using an answering service that it’s really difficult to know where to begin. If you’re a business owner and you deal with a lot of customers, then it may be a good idea for you to consider contacting a service that can help.

But, how do you know which answering service to choose? There are quite a few out there that advertise many different services. You want to find one that has a diversified number of things it offers while still offering a fairly low price. It’s also important to find somebody with a level of versatility that can meet all of your needs. Don’t be afraid to ask for exactly what you want and to accept nothing less. This is really the truth about business. If you’re hiring somebody to help you, you need them to meet a certain set of expectations. If they are unable to do exactly what you need, then they aren’t worth your time.

When checking answering services, it’s important to correctly identify your needs. Understand what it is that you need them to do for you, and see how they plan on proceeding. Chances are, you’ll be able to find a cheap answering service that will also do a fantastic job. These are just a few of the qualities you should look for when you’re checking out people to fill the position:


There are many times when your customers may not necessarily speak the same language as the majority of your staff. This is not a bad thing, and it’s really a testimony to the diversity in your areas. Having an answering service that’s bilingual can be incredibly helpful. This allows you to comfortably work with patients who speak other languages, and to accurately get their information down. There’s nothing worse than a miscommunication due to poor linguistics.


Every business is different, and this is why every answering service needs to be different as well. Having a company that’s willing to customize their greetings and their information based on your needs is a fantastic way to get your point across. Hiring an answering service means hiring an extension of your company in many ways. You want to make sure that they can accurately represent what it is that you do and what it is that you’re trying to help people with. Work with them and come up with the best information possible.

HIPAA Compliant

The health information portability and accountability act of 1996 is something that answering services need to be very knowledgeable about. Many doctor’s offices utilize answering services to deal with some of their patients and their issues. Understanding how to preserve a patient’s privacy and how to direct them appropriately is an integral part of your business. An answering service that can do this is a real asset.

Familiar with Multiple Platforms

An answering service that can work across different technological platforms is hugely helpful. This means that they can also deal with your emails, your SMS, and your live phone calls.

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