Chiropractors can be considered as your partners in health. They educate you about your health and recommend exercises for your overall wellbeing. Basically, they are trained in manual adjustment techniques which they use to help adjust your spine and eliminate misalignments that may lead to health woes. Chiropractors can treat neck pain, back pain, migraines, sports injuries, pain resulting from arthritis and repetitive injuries.
Running a chiropractic clinic entails not just attending to the steady stream of patients requiring your urgent intervention but, also attending to calls throughout the day. These calls could be from your regular patients as well as from potential ones, making inquiries. It is important for those who make contact to be assured of at least a response from the other end. Hiring a call answering service for your Chiropractic clinic will prove beneficial in the long run.
An office answering service plays the role of a virtual receptionist who unlike one positioned at the front desk, will be available round the clock, including holidays, weekly offs and outside of official working hours. A receptionist may not be able to attend to every call nor do justice to every caller’s inquiry, especially when there is a steady stream of phone calls. Keeping someone on hold or not answering the call at all even when the reason for doing so may be a genuine one, is considered highly impolite.
Clientele feel Valued
As a Chiropractor, you must be aware of the fact that your practice can flourish when you have patients who have immense faith in your abilities and have developed a certain level of comfort where your method of treatment is concerned. Every interaction they have with you or your staff should leave a positive impression on their minds. It is not advisable to undermine the relevance of each person who makes contact as first-time callers too, may be approaching you on an established patient’s recommendation. An automated voice mail message lacks that personal touch and bond that one must develop with every patient.
If you lose out on a potential patient owing merely to not getting a message or not responding to a call, could prove disadvantageous. Reason being, it results in you missing out on income from each session you could have undertaken for that particular patient. When you avail of an office answering service to meet your backend requirements, you are saving tremendously on hiring additional resources, training and paying them a regular salary. Each customer care representative is trained to answer your specific calls, respond to queries, schedule appointments, and deliver messages. You only have to pay for the actual time the agent devotes to your specific work.
Agents are trained not just to respond to calls and queries but also to schedule appointments, confirm, cancel or reschedule them based on the requirement. If you are unavailable owing to an emergency, these agents are equipped to take down messages and deliver them once you are reachable. In this manner, your Chiropractic business can be run efficiently like a well-oiled machine. It ensures optimum utilization of each resource hired, avoids duplication of work and the stress resulting from multitasking.
When these administrative functions are successfully taken care of, you and your staff can completely concentrate on the line of treatment specific to each patient.