Medical Answering Services in Maryland

There’s nothing more frustrating for a medical business owner than being too busy to respond quickly to telephone calls. While it’s great to be busy, the problem is that missed calls mean missed opportunities, and may be interpreted as a sign of poor customer service.

Sunshine Communication Services, Inc. provides professional medical answering services in Maryland, ensuring that missing that call is never a problem ever again.

Immediate response is essential

Your patient relationships begin with that initial phone call, and the faster you can follow up the better. Missed calls and failure to return messages can put potential customers off. Outsourcing your answering services in Maryland to a company such as Sunshine Communication Services, Inc. gives you peace of mind that your calls will be handled professionally without your having to worry about missing a beat.

Extensive, professional services

At Sunshine Communication Services, Inc. we understand that answering services are about more than being able to respond quickly. Our affordable 24 hour answering services include:

  • Peak time answering
  • Voicemail-assisted answering
  • Appointment setting
  • Emergency dispatch
  • Lead generation
  • English- and Spanish-speaking agents
  • HIPAA compliant processes
  • 24/7 answering service

In addition, all of our call centers are based in the USA to ensure that our agents have a thorough understanding of the US Medical industries, and your clients receive superb communication that is not hindered by any cultural or language restraints.  Some of the industries we offer answering services to are:

Ongoing training for our agents

We choose only the best call center agents at At Sunshine Communication Services, Inc. and provide ongoing training and support to ensure that all your needs are met. Our agents are provided with detailed, customized information and scripts pertaining uniquely to your company. They are HIPAA qualified and trained to deal with any situation that may arise, in an appropriate and professional manner.

For more information on medical answering services in Maryland, contact Sunshine Communication Services, Inc. today.

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