25 Aug What does a medical answering service do?
Whether you are a dentist, a physician or you run any type of practice in the medical field, you should consider hiring a medical answering service. In this day and age, patients expect to be able to get hold of their doctors or medical practitioners immediately, which is why that all of your calls are answered and handled professionally.
People can have a medical or dental emergency any time of the day or night and many times, the doctor or dentist can’t get to the phone. In this case, the answering service will be able to take the call and contact the doctor or dentist if need be.
The answering service will be trained on the ins and outs of your medical practice and they will also answer the phone using your doctors’ names and the name of your practice. Your patient will be speaking to the staff of the answering service company in the exact same way that they would be speaking to your receptionist or office administrator at your practice.
One of the benefits of hiring a medical answering service is that it ensures your staff isn’t pulled away from their crucial office duties or from patients. It also ensures that your mail boxes aren’t overflowing with voice messages and that all patients are dealt with in a professional, efficient and timely manner. Answering service companies who specialize in medical answering services are used to dealing with a high level of phone calls and paying extra care to all of the details that are involved in these telephonic interactions.