02 Jan How Can After-Hour Answering Services Ensure Customer Retention?
Businesses use an after-hour answering service for various reasons like streamlining communication and increasing customer satisfaction. But do you know a telephone answering service can also help in customer retention? Here are a few ways in which a phone answering service helps you retain customers.
24/7 Live Customer Support
Today’s customers expect more from their healthcare providers. The calls from customer never stop even after doors of the clinic closes for the day. A phone answering service ensures the customer is able to connect to your phone practice even after office hours. The call center agents at phone answering service are able to comprehend the situation and help customers to connect with the doctor more easily during an emergency. This translates into customer loyalty which is equivalent to customer retention.
Help Desk Support
Just like a doctor, customer’s time is also valuable. The telephone answering service provides basic help desk support for inbound calls. The answering services aim to answer a customer’s call within 3 rings or less. If needed the answering service can also transfer important calls to the administrative staff. In simple words, even when the call volume is high, the answering service ensures no customer is required to hang up due to busy tones.
First-Rate Customer Service
One of the biggest benefits of using phone answering service is improved customer service. The value of customer service is incredibly powerful. Ensuring satisfactory service is going to break or make your business. Telephone answering service helps businesses to respond to their customer concerns quickly that prevents customers from considering your competitors. The telephone answering services use advanced communication platforms that relay customer experience with their business. Monitoring customer concerns allows business organizations to stay ahead of the problems that could lead to losing a customer.
Presenting a professional image is important for every business. The call center agents at answering services are trained as per your business needs. Every customer calling to your business is greeted with respect and appropriate empathy. The call center agents are able to comprehend the situation and not disregard any urgent situation.
High Volume Promotions
Businesses use promotional strategies for customer retention. Such promotional campaigns lead to a high influx of calls which need to be answered in the right manner. The answering services can deploy a fast efficient team to handle the sudden influx of calls to ensure no calls are routed to voicemail.
When a customer calls you it doesn’t matter who is answering the doctor or the phone staff. The only thing customer wants to able to interact with a person to share the health concern. The after-hour answering service ensures the customer always speaks to a person who helps in building trust and confidence in their doctor.