28 Nov Hiring an answering service company? Ask these questions
Thinking of hiring an answering service company? Then there are a few specifics that you should get to the bottom of before you sign on the dotted line. Ask these questions before choosing an answering service company:
- When did your company start?
While new start-ups aren’t technically ill-equipped to handle your calls, it’s better to hire a company that has a long-standing reputation in the industry. A company that has been in business for at least 5 – 10 years will have the experience needed to streamline your calls and give you the value added services that you expect from an established answering company.
- How big is your business?
Some answering service companies are small, with less than 10 staff members, while others have large teams of virtual receptionists and reps. If you are a big company that gets several calls throughout the day, then you need a large answering service company that can handle these types of volumes.
- What’s included in the monthly package and what extras do you offer?
Answering service companies often offer flexible packages so that they can meet various budget requirements, but this means that you might not have access to some of the services that you expect. Make sure that everything from calendar planning and message taking, for example, is included in the monthly package that you choose.
- Do you offer bilingual services?
Depending on your company’s location and client base, you might be interested in hiring an answering service company that has bilingual reps.
- Will I be locked into a contract?
If you are 100% sure that you’ve got the right answering service company, then it’s not a problem to sign a 3 month, 6 month or year contract. Ask them about their contract commitment periods.
Sunshine Communication Services, Inc. offers a variety of flexible answering service packages. Contact us for more information today.