There are few customer service mistakes that can be forgiven, but then there are others that are simply unacceptable. With a 24 hour answering service you can avoid many of these mistakes. At Sunshine Communication Services, Inc., we offer a quality after-hours answering service that ensures your customer is given the best treatment no matter what time of the day it is. Here are some customer service mistakes you absolutely have to avoid.
- Not being available and leaving calls on hold
With smaller companies, it can be easy to become available when you have a regular phone line and just one person answering it. Suddenly your business may get busier and you will find yourself missing out on customers because they have called and have been put on hold. By ignoring these customers you are ignoring potential sales and stunting your company’s growth.
- Being unable to assist in another language
Spanish is a very widely spoken language in the USA, so if you don’t speak the language or have anyone in your company that can, you will basically be losing all Spanish language speakers who try and call your business. It is important to use a specialty answering service that can offer Spanish so that you do not miss out.
- Using unprofessional answering service operators
When a customer calls your business, they should be dealing with a well-spoken, articulate, friendly and knowledgeable person who will be able to effectively assist them no matter what they need. Unfortunately not every company is big enough to afford their own professional answering service, but outsourcing one is a really good idea. That way you are assured that those representing your company on the phone are doing so in a positive and professional manner.
Want to avoid these blunders? It’s time to get in touch with us at Sunshine Communication Services, Inc., where our number one priority is offering the best service. With the best answering services for small businesses and services that include call forwarding and appointment confirmation, there is no excuse for bad service. Contact us today to find out more!