23 Feb Does Your Vet Practice Need A Live Answering Service?
As a veterinarian, you need to have a trusting relationship with your customers. After all, people would want someone they can count on to take care of their pets. It goes without a saying that communication and trust are two main elements of any relationship. Providing good pet care can be the foundation of good veterinary practice. But, you need to offer superior customer service to gain trust and loyalty of pet lovers. While it is not economically viable to keep staff to respond to customer calls, you can certainly use live answer service to ensure your vet practice is accessible 24/7 for them. Here are some reasons that show your vet practice needs this service.
Pets are like toddlers getting into everything. Emergencies can crop at any time of day or night. This means your client may need your vet service even out of normal business hours. When you hire an answering service, you can rest assured your clients speak to a live representative about their concerns. In cases of emergencies where special attention and care is needed, the customer service agent can connect your client to you or any staff member who can provide right guidance and advice to the pet owner.
Not all emergencies can be handled on phone. The staff working at live answer service can judge when an emergency dispatch is required. Based on the emergency scenario and pre-existing protocols, they can contact key staff members of your vet clinic via phone, text message, or mail to perform the emergency dispatching. If the situation does not need emergency dispatch, they can schedule an appointment for the next day. The answering service can also schedule a vet house visit, accommodate it in daily scheduling, and inform the concerned person about it.
Giving your clients the ability to schedule appointment 24/7 is a great way to make your vet practice more accessible. Today, people expect service providers to offer round the clock customer service. Many people call a vet clinic after office hours to schedule an appointment. When you hire an answering service, you get a high-level dedicated team that schedules an appointment on customer’s request.
The appointment scheduling software interfaces with your clinic’s appointment calendar. This means the appointments sync with the calendar and your staff also gets updated about this schedule. It allows the vet clinic staff and veterinarian to plan their day for maximum productivity and efficient pet care.
Gaining trust can be difficult while you can lose it in an instant. People will trust you when you are available in the times of need. Answering service makes your vet practice more accessible that help you win the trust of clients and increase your customer base as well.