Landscaping is typically a seasonal business. Most of the calls are received before the summers when people want their yards fixed for any issues. As an owner of a landscaping business, you hardly get time to spend in the office during the peak season. You remain away from the office to meet the clients or manage your crew on site. Due to this, many important inbound calls can be missed. A majority of business transactions take place over the telephone. Every call missed is an opportunity wasted. Here are the ways in which you can use a cheap answering service for managing your customer calls during after-hours or when you are away from the office.
Extensive Support for High Call Volumes:
Before the onset of your business peak season, you may have sent out many emails and newsletters informing the potential customers about your services. It means a consistently ringing phone in your office. However, it may not be possible for you to handle these high volumes of incoming calls. But an answering service company can do this. They can handle a huge number of inbound calls at a time. They have many operators to work during the peak hours.
Scheduling the Appointments:
As a landscaping business owner, you may need to visit the sites to provide proper estimates of the work. This entails accurate appointment scheduling. An efficient and cheap answering service company can help you manage the appointments along with calendar management assistance. You can provide them your scheduling calendar for fixing the appointments.
Efficient Call Patching:
Whether you are working at the job site or looking after your supply stores, you need efficient call patching for managing multiple calls simultaneously. This service helps you to set up a call patching mechanism as per the urgency of messages. You can ask the service provider to follow the contact list provided by you.
Ensures Cost-Effective Seasonal Services:
Landscaping is a variable business where most of the companies remain active from spring to fall. Being in this business, you may not need monthly services. Rather, you need seasonal support where the calls are answered on your behalf during the busy seasons. The company will deactivate your account for the months when you are not very active or remain unavailable.
These are the services provided by answering companies to manage the calls of a landscaping business. With the help of these services, you do not need any additional salaried staff. You can even run your landscaping business from your home or a very small office. There are many cost benefits because you need not invest in costly hardware for handling the calls. Every customer calling your business will be attended by an expert operator who will escalate the call as per your instructions.