Why medical offices prefer to use answering services

Why medical offices prefer to use answering services

Why medical offices prefer to use answering services

In the medical industry, emergencies are a reality. Patients often don’t have time to wait or don’t want to be kept waiting when trying to contact your offices. If you have any experience in dealing with medical offices, you will know that professional and prompt assistance is of the utmost importance. This is the very reason why medical practitioners prefer to use professional medical office answering services instead of trying to handle everything in-house.

Why do medical practitioners prefer outsourced telephone answering services? Here are just a few reasons:

  • For medical practitioners, telephone answering services enable better allocation of resources. Key personnel will no longer waste time focusing on answering phone calls when they should be treating patients. A professional answering service can be good for both solo practitioners or a group practice.
  • The practice will be available to patients 24/7/365. Any emergencies can be dealt with immediately and non-emergency contact can be assisted where possible or a message taken for follow-up the next morning.
  • For start-ups, most key personnel are expected to handle internal tasks and administration which can cut into the time needed to treat patients. With a telephone answering service, a few hours can be freed up each day to assist patients.

Of course, it would be irresponsible to have receptionists with no knowledge of the medical industry answering the phones. At Sunshine Communication Services, our receptionists have knowledge of the industry that they work in and will be able to assist patients with simple matters and refer more complex matters on to you. All our doctors telephone answering services are provided by bilingual (English and Spanish) agents who are also HIPAA certified, for your peace of mind.

Sign up for HIPAA certified telephone receptionists to assist your medical practice

At Sunshine Communication Services, we have experience in providing telephone answering services to medical practitioners. We welcome you to get in touch with us to learn more about our doctors answering services at your convenience.

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