Our Medical Answering Services are the right fit for Medical businesses in Rochester NY

Rochester is a city on the southern shore of Lake Ontario in the western portion of the State of New York, and the seat of Monroe County. It is the center of a larger metropolitan area that encompasses and extends beyond Monroe County, and comprises Genesee County, Livingston County, Ontario County, Orleans County and Wayne County.

For all Medical businesses operating in Rochester, NY, look no further for a service partner for answering services. Sunshine Communication Services, Inc. is available to create custom plans for your business needs.

Our superb services include:

1. Virtual Telephone Receptionist

There might be important calls you need to take while at the same time there are other pressing engagements you need to attend to. Instead of the callers being greeted by an answering machine, our professional virtual answering services ensure your continued availability to your clients.  

2. Virtual Answering Services

Whether your patients are calling to inquire about appointments, medical records, accounts or even in an emergency… our knowledgeable and friendly call center agents can filter and direct inquiries as necessary.

3. Outsourced Answering Services

In the medical industry there are times when emergencies arise which preclude you from attending to your calls. The call might itself be an emergency and we do are there to ensure you get to respond to these calls. Outsourcing your answering services to Sunshine Communication Services, Inc. enables all emergencies to be attended to.

4. Small Business Phone Services

In general owners of small businesses are pressed for time. Running a small business in the medical industry comes with added time complexities. Although you might have scheduled an appointment or session to run for a specific duration- it might not always turn out as planned. Our small business phone services are affordable and ensure you are on call 24 hours a day, 7 days a week.

5. Bilingual Answering Services

Offering the option for callers to speak in English or Spanish will definitely set your business apart from the rest. Our agents are well trained and are HIPAA certified which ensures they uphold the highest standards when it comes to delivering answering services to your clients.

6. After hours answering services

Medical emergencies do not stick to ‘business hours.’ Although you might be closed for the day, your services might be required when you least expect them to. At Sunshine Communication Services,  Inc., we deliver an efficient 24-hour answering service which ensures all client calls are attended to.

Rochester Medical Answering Services

By making use of our Doctor’s Answering Service, you can effectively help more people and save more lives without wasting time unnecessarily. Sunshine Communication Services, Inc. answering service for Medical Offices takes away all the stress associated with keeping up with high call volumes and 24-hour access.

Staff at Hospitals need to focus on saving lives and not answering calls. You do the saving, let Sunshine Communication Services, Inc. do the answering. A Hospice needs to provide palliative care to its patients and our answering service helps respond to the loved ones of the patients, freeing the hospice to do the work. Our Home Health Care medical answering service takes the pressure off the medical staff.

Why Sunshine Communication Services, Inc.

Your search for a provider of Medical Answering services has come to an end. Sunshine Communication Services, Inc.  is an answering services company which has been at the forefront of the industry for over 40 years. Our well trained agents are available to represent your business professionally to your existing and future customers.

Our value proposition to you includes the following:

  • 24/7/365 service
  • Bilingual Agents (English and Spanish)
  • HIPAA Certified agents
  • HIPAA compliant processes
  • 800# and local numbers in all areas
  • Free email, text and fax message delivery
  • Personalized solutions
  • Custom account design to your requirements and budget
  • Quality control monitoring
  • Personalized IVR voice mail service
  • Monthly Reports including all call detail

Call us and we will answer to give you a customized answering service experience.

Get Pricing

Fill out our short contact form to get plans and pricing.

We’ll send you our plans and pricing information and then work with you to figure out which plan makes the most sense for your business needs. All of our plans are all-inclusive with no surprise fees or add-ons.

Get Pricing

Fill out our short contact form to start your free trial.

We’ll send you our plans and pricing information and then set you up with a free trial so you can see how our services work for your business. All of our plans are all-inclusive with no surprise fees or add-ons.

like icon

Thank You!

We've received your request! We'll send you our plans and pricing information shortly, or you can download it below.

Plans & Pricing


That submission didn't go through, please try again later, or contact us directly!

Plans & Pricing