A law firm answering service is the ideal solution for many practicing advocates, legal advisors, and attorneys. Here are the top five benefits of a live answering service for your firm:
- Be available 24/7
As a professional in the field of law, you will often be caught up in consultations and in court, which means it is impossible to answer each and every call. An answering service can manage large call volumes at any time of the day and night, giving you the freedom to continue servicing your clients while also providing the vital customer service that your clients expect.
- Industry know-how
A law firm answering service will be familiar with your industry and the challenges that you face. The reps know that attorneys deal with sensitive and complex legal issues, which is why they are trained to receive and transmit these calls professionally, sympathetically, and timeously.
Instead of hiring new staff members to handle the rising volume of calls (or paying a receptionist to provide after hour support), a law firm answering service can meet your needs at a fraction of the price. They fill the gaps when your secretaries are away from their desks, off sick or on vacation.
- Expert transcriptions
An answering service company like Sunshine Communication Services, Inc., for example, digitally records the information that your clients provide and sends it to your law firm via text or email.
- Flexible packages
Different law firms have different needs. You can hire an answering service company to manage call overflows, answer calls on weekends or handle all of your incoming calls. The flexible packages mean that you can get the service you need at a price that makes sense to your business.
Need more information about our live answering service? Contact Sunshine Communication Services, Inc. today.