Outsourced Answering Services

Why you should outsource your answering services

Outsourced answering services are the ideal solution for businesses with large call volumes, minimal staff, and for those attempting to grow and improve.
Answering calls can often be an unwanted distraction from the essential work that actually creates revenue for your business. Research has shown that re-focusing after a phone-call disruption can take almost an hour; businesses, especially small business, cannot afford to waste that kind of time and subsequently, money.
Using an answering service, such as a virtual receptionist or a call center agent can be the difference between a profitable, successful business and a failure.

Small business phone services

Small businesses stand to benefit greatly from outsourced answering services. The services can be custom-designed to suit each specific business, you only pay for the hours you require and you appear professional and legitimate without having to spend a fortune on a front office and the staff to match.

Always open

If you use an outsourced contact center, it means your business never sleeps. Our call center agents answer your clients’ calls 24 hours a day, 365 days a year. We ensure you never miss a client, even when your office is technically closed. We’ve found that clients appreciate this personalized, dedicated service and consequently develop a loyal affiliation with your brand.

Bilingual, US-based agents

When you outsource your calls to Sunshine Communication Services, you can rest assured that our US-based agents are well-trained and familiar with a variety of industries and services. Furthermore, we offer both Spanish and English services.

Sunshine Communication Services has supplied a top-class professional answering service since 1975. Our 40 years of experience have taught us a lot – we know what we’re talking about and we know how to choose the cream of the crop when it comes to customer service representatives – ours are truly the best in the business.

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