Those loved ones want and need access to medical staff, 24 hours a day, to get updates and discuss concerns; however, the nurses and other medical staff are usually run off their feet trying to do their very important work of palliative care.
Experiencing the end-stage of a disease can be traumatic and emotional. Medical staff need to therefore devote their time and efforts towards ensuring that their patients experience a quality of life during their time at hospice. An answering service helps to free up time by screening calls to ensure that members are only contacted if it is truly necessary. All other inquiries are redirected, or the information is emailed, faxed or sent via text to the relevant people promptly.
As an industry leader with over 40 years’ experience, Sunshine Communication Services, Inc. is well aware of the sensitivity required to operate an answering service in a hospice setting. Our customer service representatives are trained to always respect patients’ privacy and are experienced in fielding “medical” calls with compassion and discretion.
What we do is simple: Our call center operators answer calls when you can’t. Whatever your unique needs, we can customize a plan to suit you. Some hospices need call center support all day and night, others merely need to manage call overflows, fill the gap after-hours, or get support on weekends and holidays; together we create the best, most affordable solution.
Customers are used to being mistreated, ignored and sacrificed for the almighty dollar. People would rather do business with a considerate company that provides one-on-one service rather than a heartless firm.
Sunshine Communication Services, Inc. has been in the business of supplying the best professional answering service since 1975. We know an answering service is only as good as its front line and our well trained customer service representatives are subsequently the best in the business. We ensure our communication specialists enhance your company’s reputation and always meet your customers’ expectations.