If you want to evaluate a doctor answering service, you will effectively gather valuable information about the quality of the services. You can then use this information to form an overall image of the company and if this company will fit your individual answering service needs.
Here are a few things you should look for when evaluating a doctor’s answering service:
- Contract agreement – When evaluating the answering service company, you need to make sure that the services you are charged for are in fact being used when your calls are answered. If you are charged for services such as voicemail services and these services are not used, you need to ensure that the issue is resolved.
- Medical emergencies – When an emergency call is answered, it needs to be done in a timely manner and with compassion as medical emergencies can be a stressful situation to be in. The caller will need to feel assured that his or her situation is in good hands.
- Quality control – As each call should be recorded, you will be able to evaluate the calls easily. The answering service will be handling calls on your behalf and should have enough knowledge about the practise to help callers with precision as a caller will not know that he is talking to an answering service.
- Message taking – A professional doctors answering service will take messages on your behalf and schedule appointments. These messages and appointment times should be given to you within a short period of time so that you know what situations need immediate attention.
- Training – The answering service staff that will be taking your calls need to have extensive training in call taking. They should also be able to work under stress and be comfortable with the hours they are required to work.
Let the best answering service answer your calls
Sunshine Communication Services, Inc. is a professional answering service that provides 24 hour telephone answering services, call center services as well as virtual telephone receptionist services.
Should you require more information about the answering services we have to offer, do not hesitate to give us a call!