Telephone Answering Services Gastonia, NC

To be big in Gastonia, make sure to contract our Telephone Answering Services

Gastonia is the largest city and county seat of Gaston County, North Carolina, United States. It is also the second largest satellite city of the Charlotte area, behind Concord. Gastonia is the 13th largest city in North Carolina.

Sunshine Communication Services, Inc. provides answering services based on custom plans to suit your needs and budget.  These are designed to capture unique information and follow relay protocols that conform to your business.

Businesses in Gastonia can access our Telephone answering services

When a customer calls, they are expecting to hear someone saying ‘hello from the other side’ of the line. We understand you can not always personally take your customer’s calls and our telephone answering services are there to assist you in this regard. Our agents take messages from inbound calls and pass them on to you via phone, email, text, or fax.

Our superb services include:
1. Virtual Telephone Receptionist

Do you recall those times the phone rang off the hook while you were busy with something else? Forget what lies behind and embrace the new things which Sunshine Communication Services Inc. brings you with the virtual telephone receptionist. The service operates in the same way a receptionist on site would function- albeit offsite. Added benefits of using this service include a reduction in the  costs of employing a full time receptionist.

2. Virtual Answering Services

Calls to your business can be caught by your voicemail account or answering machine when you are unavailable to take the call. This approach to handling your calls however is characterised by the inability to provide immediate feedback to callers. Our answering service ensures triaging of calls to ensure those requiring immediate attention are dealt with immediately and others in due course.

3. Outsourced Answering Services

Your business can experience a deluge of calls due to new products or services you are offering. It might be a promotion or campaign you are currently running, or an actual shift in the volumes of patrons to your business. Whichever way, in order to capitalize on this increased patronage you must not miss any of the client calls. We are available to help you with answering these calls.

4. Small Business Phone Services

The desire of many small business owners is to be able to replicate themselves so different functions can be done in the way they would have wanted things to run.  Since there is no machine to clone yourself to achieve these desired effects, we can assist in handling your phones in the way you would have wanted to. You just have to tell us your expectations and we will look at meeting and exceeding these expectations.

5. Bilingual Answering Services

We offer bilingual answering services to businesses in Gastonia.  The Sunshine Communication Services, Inc. agents are HIPAA certified and our processes are HIPAA compliant. They are able to interact with  clients in English or Spanish depending on the client’s preference. This service available 24 hours a day, 7 days a week.

6. Emergency Answering Services

Even if the last person has clocked out, your business can continue making money. Calls are important because they are potential leads or enquiries which could generate some income for you. Our after-hours answering services turn your business from being available between fixed times to being flexible and available after hours.

Industries Served by Sunshine Communication Services, Inc. in Gastonia, NC:

Choose Sunshine Communication Services, Inc. for Gastonia, NC, Answering Services

You stand to benefit from using Sunshine Communication Services, Inc. answering services in Gastonia. We have been in the industry of answering calls for 40+ years. Our customization of packages to suit your needs enable you to get the best value for your money. We have an extensive and continuous training program which ensures our agents always perform above industry standards.

Our value proposition to you includes the following:

  • 24 hours a day / 7days a week /365 days a year service
  • English and Spanish Agents
  • HIPAA Certified agents
  • 800# and local numbers in all areas
  • Free email, text and fax message delivery
  • Personalized solutions
  • Custom account design
  • Quality control monitoring
  • Personalized IVR voice mail service
  • Monthly Reports including all call detail

At Sunshine Communication Services, Inc. we answer calls professionally and promptly so that our clients never disregard an existing or a potential customer.   Contact us for further information on our services

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