In the marketplace, today, it is a sin to lose out on a business break because you could not answer the telephone. It is also unacceptable to sound frazzled or distracted when you do answer a call. First impressions are lasting. All interactions from the moment a potential customer phones your company must be polite and practiced. A telephone answering service provider will be there for your clients when you cannot be.
Many companies only need to be available during set times. Other industries – such as doctors, attorneys, plumbers, Heating and Cooling professionals and property management companies – need call support for emergencies out of normal business hours. We provide the service 24 hours a day and 365 days a year.
When your callers feel valued with the personalized attention they receive, you earn a reputation as a worthy business. Our well-trained agents are ready to answer your incoming calls in a welcoming manner to provide a seamless customer experience. Having answered a call, the details are passed on to you via text, email or fax so that you can remain in charge instead of on the phone! An additional benefit is that you also have a digital recording of all calls for future reference.
Customer care is everything to your clients. To improve customer relations, communicate more effectively, and reduce misunderstandings which may cut into your bottom line, we offer all the above services in both English and Spanish.
Doctors’ offices are busy places, and often nursing staff must handle the overflow of phone calls. However, with our virtual receptionist services, your practice benefits from a dedicated phone line, with all receptionist tasks such as switchboard, appointment making, calendars and general inquiries handled by one of our knowledgeable call center agents.
While we answer your calls and take messages, we are also able to schedule appointments and make reminder calls.
Since 1974, Sunshine Communication Services, Inc., has been delivering services tailored to meet the needs of your industry and your company. We regard your Portsmouth business as our own.
Our value proposition to you include:
Contact us today for more information.