If you’ve ever worked in the customer service industry, then you understand just how upset people can be from time to time. This often happens in high stress situations when people are expecting immediate results. Sometimes, if you aren’t able to offer these results, people can become belligerent. It’s important to understand exactly how to […]
Tag: customer service
You Could Be Losing Customers if a Live Person Isn’t Answering Your Phone
Today, businesses continue to automate more and more systems and processes of their day-to-day operations. The whole point of the automation is to save costs and speed up the process involved. So, it seems like a good idea to apply it wherever possible. The customer typically welcomes automation too, as it is supposed to make […]
