The economy of Cambridge, MA, is primarily driven by education-related activities, however, in recent years the technology and IT industries have developed significantly in the city with Google, IBM, and Microsoft maintaining offices. Other industries that thrive in Cambridge are healthcare (thanks to the proximity of excellent university hospitals), a growing biotech industry and non-profit college affiliated organizations.
As a business owner in the vibrant city of Cambridge, MA, you may be tempted to use a recorded message to help maintain high call volumes to your business. This, however, is an impersonal solution that does nothing to grow your customer service reputation. Professional Cambridge, MA, answering services offered by Sunshine Communication Services, Inc. are a great way to make high call volumes more manageable while ensuring that your customers still benefit from one-on-one communication.
Are you struggling with a phone that never seems to stop ringing? Missing calls or forgetting to return messages makes you look unprofessional as a business owner. Our call answering services make it easy for you to manage your phone calls while freeing up your time to focus on important business
Why hire an in-house receptionist when you can have a virtual telephone receptionist at a fraction of the cost? This service from Sunshine Communication Services, Inc. ensures that when customers call they will speak to a knowledgeable call center agent who can handle all reception tasks such as switchboard, calendars, appointment making, and more.
Increase your productivity by eliminating distracting phone calls – while still having peace of mind that your customers are being treated well. Our call center agents are HIPPA trained so you know they are more than capable. Calls to your business are filtered and directed to your company via your choice of email, text, telephone or fax.
With our outsourced answering service, you receive your own dedicated phone line and call center agents allocated specifically to your business. You’ll project a professional image that customers will appreciate, without the expense of hiring admin staff.
Many small businesses that are experiencing growth find it hard to keep up with phone calls, however, the costs of hiring admin staff are just too high. While your business is growing consider our call answering services as a cost-saving solution that eliminates distracting phone calls to increase productivity.
Our call center agents are available to speak to your customers in both English and Spanish. Letting your customers communicate in the language of their choice is excellent for building your company’s good reputation.
We’re available around-the-clock if necessary to tend to your call answering needs. Our services are available 24/7, so you don’t have to worry about missed opportunities if customers call outside of your normal operating hours.
At Sunshine Communication Services, Inc. business call answering service plans can be tailor-made to suit your needs and are a superb way to ensure that you can provide the best customer service when you’re too busy to answer the phone. Our call center agents are highly knowledgeable, are HIPAA accredited, present an excellent telephone manner, and are available 24/7. Our call answering solutions ensure that you save money and increase productivity while effectively managing calls to your business. All messages and correspondence will be provided to you via your choice of email, telephone, text or fax.
If you want to find out more about our professional Cambridge, MA, answering services, Contact us at Sunshine Communication Services, Inc. today.