As a healthcare provider, you have a responsibility to your patients, ensuring that they are well cared for and that their questions and concerns are handled with understanding and discretion. Our medical answering services allow you to make sure that your patients are always able to contact you for any question – no more missed calls and unhappy patients.
Doctors’ offices are busy places, and often nursing staff must handle the overflow of phone calls. However, with our virtual receptionist services, your practice benefits from a dedicated phone line, with all receptionist tasks such as switchboard, appointment making, calendars and general inquiries handled by one of our knowledgeable call center agents.
A ringing phone can be very distracting especially if you are running a busy healthcare business. In-house staff simply do not have the time to deal with inquiries professionally and effectively. Medical answering services provided by Sunshine Communication Services, Inc. ensure that your patients’ questions are always attended to with a friendly and professional attitude when you can’t answer the phone.
Our medical answering services provide you with your own phone line and all the benefits of in-house admin staff while allowing you to focus on the important responsibility of treating patients. It’ a great time management tool, that makes sure that your patients’ questions and concerns are addressed without costing you in time, or the expense of hiring additional admin staff.
Smaller medical practices often struggle with high call volumes, requiring healthcare staff to take on admin responsibilities. While hiring admin staff is usually financially unviable, our small business phone services are affordable and professional.
As a healthcare professional, it’s important to be sensitive to the needs of your patients. Our bilingual answering services – in both English and Spanish – ensure that your patients are made to feel at ease by communicating in the language of their choice.
Medical emergencies don’t keep office hours. Our services are available around the clock (and include emergency dispatch) to ensure that whatever the reason for calling, your patients are always able to get through.
If you want to find out more about our medical answering services in Staten Island, Contact us at Sunshine Communication, Inc. today.