Patients these days place a great deal of importance on instant access to information and services – this is even more so in the medical field. They value having access to personnel who can assist them with bookings, answering medical and treatment related questions and account information. It goes without saying that personnel in your medical practice cannot be available 24/7 – but we can. Furthermore, our services are provided in both English and Spanish. With medical telephone answering services, you can always be available to your patients – exactly the peace of mind that modern patients are yearning for. All recorded messages and correspondence of the day can be provided to you via email, telephone, SMS or fax.
It goes without saying that patients prefer speaking to a consultant when trying to contact health care and medical care facilities. If your patients need advice, want to make an appointment or have an account and medical aid related questions, they don’t want to wait for a call-back. With virtual medical telephone receptionist services provided by us, you can have a virtual receptionist available to assist your patients night or day. If there is anything urgent that needs your attention, you will be notified immediately. Our agents are well-spoken and bilingual. They are available to take your incoming calls 24/7/365. Any agents assigned to your medical practice’s telephone answering will be well versed in the correct use of medical terms as well as industry procedures.
Running a growing business can mean that you need to spread yourself thin starting off while you are trying to keep operational costs down. If you find that you’re struggling to serve the needs of your patients and handle other business tasks while manning your telephones, it’s time that you considered hiring virtual answering services. If you’re too busy to take all the calls to your practice or if you don’t have enough time to properly deal with each patient, it’s going to take a toll on your practice’s image and of course your bottom line. It’s imperative that your practice is always available to your patients, especially in times of medical emergency. With our virtual answering services at your disposal, your patients can make appointments, check on their account status and ask a variety of questions pertaining to their medical care and treatment. Communications with our agents can be done in either English or Spanish.
Outsourced answering services are quite the norm for medical practices and health care facilities in Orange County, NY. Being able to rely on outsourced services means that you are never affected by staff absenteeism. You also don’t have to adhere to regular office hours – your practice can be open all day, every day. Whether your patients want to book their next check-up or find out where your offices are located, our agents will make sure that they get the information needed without a fuss or hassle.
Saving lives and caring for patients is undoubtedly your main concern when it comes to running your medical practice or healthcare facility. Many medical practices in Orange County, NY struggle to keep on top of their administrative tasks and often, while key staff members are distracted by phone calls, patients need care and attention. Our small business phone services are designed to cut back on operating costs and provide around-the-clock service that will earn the loyalty and respect of your patients.
To stay ahead of the competition in a competitive market, you must pay attention to the service you can offer your patients. In the medical- and healthcare field, it’s important to provide top quality medical care as well as convenience. Patients don’t want to wait before receiving answers – they want you to be available. Our after-hours answering services in Orange County, NY are designed to ensure that your patients have instant access to information and bookings, regardless of the time. Yes, that’s right – our after-hours service is available 24-hours a day, 365 days a year in both Spanish and English.
If you’re looking for a professional call answering service that’s so efficient and helpful that your patients won’t even know they have reached an external call center, you’ve come to the right place. At Sunshine Communication Services Inc., we offer custom designed medical answering services for medical- and healthcare facilities in Orange County. We are HIPAA compliant and our agents are HIPAA certified. To learn more about our services, contact us via email or telephone us at Sunshine Communication Services Inc, today.