It can be disconcerting to patients when they phone their medical service provider, hospital, hospice or doctor in times of emergency only to encounter an answering machine, or worse, no answer at all! Unfortunately, it is impossible for professionals in the medical industry to be on standby 24/7. This, however, doesn’t mean that you should be unreachable in the event of an after-hour emergency experienced by your patients. By utilizing our medical answering services in Monroe County, your patients can speak to an agent, regardless the time of day or night. Our medical telephone answering service enables patients to book appointments, make inquiries, and ask questions. Our trained, bilingual agents will be able to assist with this and provide medical advice using the correct medical terms. Now your patients can enjoy the peace of mind that they can always reach you – and you can rest assured knowing that someone is available in your absence. All communications with patients will be recorded and provided to you via email, SMS, fax or telephone.
Want to avoid the distress and panic that patients experience when they fall ill or need medical advice? Then it’s time to hire our virtual medical telephone receptionists to take care of this on your behalf. Of course, as a medical professional you will spend a large portion of your time treating and caring for your patients – all the more need for someone to handle your incoming phone calls. We can provide you with the services of a live receptionist – giving you the convenience of a dedicated business number to hand to your patients. Our agents, who speak both Spanish and English, will also ensure that they are familiar with your company procedures and apply the correct medical terms when dealing with and advising patients. Now you can protect the integrity of your medical practice and be there for your patients, 24 hours a day.
If you find that your incoming telephone calls are keeping you chained to your desk and unable to complete other pressing tasks, it’s time to consider virtual answering services for your Monroe County business. If your medical practice is missing out on business because of missed calls or a staff shortage, it will soon affect your bottom line. When it comes to medical bookings and healthcare, patients typically seek out service providers who are always available, especially during times of emergency. At Sunshine Communication Services Inc., we provide our clients with a 24-hour virtual answering service that will keep you connected to your patients at all hours, 365 days a year. Whether it’s to make appointments, check up on account statuses or medical or healthcare related questions, our virtual receptionists will be able to handle it all. To ensure that you can cater to all your patients in their own language, we ensure that we have both English and Spanish speaking agents available to man your phone lines. A full breakdown will be provided each day on calls received, bookings made, and messages left. These can be sent via email, SMS, fax or telephone.
Outsourced answering services have become a popular option for many a doctor’s offices, medical practice and hospital in the Monroe County area. This type of service eliminates the need for in-house, full-time employees and ensures that your business always remains open for business (or messages and bookings). The sheer convenience will earn the respect and loyalty of your client base. Our bilingual agents will ensure that your patients receive the attention and information that they need immediately. Boost your customer service levels with our outsourced answering services today.
In the healthcare and medical field, you cannot afford to be distracted from saving lives and treating patients. Unfortunately, many small to medium size medical practices rely on skeleton staff to keep operational costs down. In many instances, this results in the practice’s incoming calls being neglected, especially during busy periods. By making use of our small business phone services, you can keep your medical practice running at its peak, without having to worry about missed incoming calls or neglecting patients while your attention is being distracted by the telephone and administrative tasks. Small medical practice phone services are designed to free up your time so that you can focus on what is important – your patient’s needs. What’s more is that your patients will have 24/7 access, whether it is calling in for advice, account information or to book a consultation.
The medical industry in Monroe County is certainly a busy one. It’s a highly competitive market and if you want to keep your business a step ahead of the competition, it’s important to pay attention to your customer service delivery. Ensuring convenience to your patients is paramount and what better way to do than with an after-hours service? Patients who have a point of contact with an individual will feel more assured in the medical care and services that you offer. Our after-hours answering service is available on a 24/7 basis – in both English and Spanish.
At Sunshine Communication Services Inc., we provide our clients with a customized telephone answering service. By taking the nature and needs of your medical business into account, we can design a telephone answering service that’s suitable to your needs. Our agents are HIPAA certified and our processes are compliant.
If you would like more information and advice on our medical answering services, simply contact us via email or phone us at Sunshine Communication Services Inc., today.