Healthcare professionals are some of the busiest of any industry. Working in a stressful, fast-paced environment where the physical wellbeing of patients is at stake is a big responsibility, made even more difficult thanks to high call volumes. Some medical practices
When it comes to the health of your patients – communication is key. It is nearly impossible to successfully diagnose and treat someone with no input as to the circumstances, symptoms, and so on. Some trauma cases are handled with minimum input, but that is also when the adrenalin is surging. The same is true for your patients – it is very distressing if they are unable to get hold of you, especially in emergency situations.
A virtual answering service allows your patients access to you without the high cost of employing a full-time receptionist. A professional outsourced answering service will have a staff of professional and knowledgeable call operators who can manage your appointments or even handle emergency dispatch and care. Some of Chicago’s highest ranked hospitals and top doctors rely on after-hour answering services to keep their practices running smoothly. In their times of need, it is important for patients to speak to a real human being rather than a recording.
and health care providers may be tempted to use voice recorded messages to manage and organize patient calls and questions. However, when a missed call could mean the difference between life and death, Harrisburg, PA medical answering services provided by Sunshine Communication Services, Inc. are essential.
Established in 1974, Sunshine Communication Services, Inc. is fully licensed and HIPAA compliant. The Health Insurance Portability and Accountability or “HIPAA” Act of 1996 is legislation that provides data privacy and security provisions for safeguarding medical information to millions of Americans. We tailor a solution based on your requirements and provide you with monthly traffic reports, that includes all call detail.
Our medical answering service is dedicated to providing top customer service while also maintaining the privacy and patient security standards for each of your patients. Our cheerful and well-trained team is waiting to help you keep in touch with your Chicago patients.
For information on a customized medical answering service solution, based on your requirements, please contact us today.