Being a medical professional means that you exchange your expertise for a time-based income. Until you invent a way to be in two places at once, you need to exploit every minute spent at work to run a profitable practice. What you certainly do not need is to waste your time (and concentration) on incoming phone calls, arranging your appointments, or account queries. However, when running a business using lean principles, employing a full-time staff (and budgeting for leave pay, medical care contributions, and use of consumables) can have a negative impact on your bottom line. Using a dedicated telephone answering service is the most cost-effective solution for you.
An outsourced answering service will ensure that confidential information shared by your patients is protected. Our team of call agents and our processes are all HIPAA (Health Insurance Portability and Accountability Act) certified. We take the hassle of training and monitoring the quality of your front-desk staff off your shoulders.
A bonus of utilizing a virtual telephone receptionist is that you will receive a digital recording of all calls for future reference. Managing your incoming telephone calls, scheduling and updating your appointments, making confirmation calls, and screening calls as per your instructions are all part of the virtual telephone receptionist service. Rest assured that your front-of-house is maintaining a professional, yet approachable and compassionate vibe.
Do not risk an unnecessarily bad night’s sleep when you are on call. Rather make use of an after-hours answering service to screen and redirect non-emergency calls, while only sending details of genuine emergencies to you.
These services are all also available in both fluent Spanish and English if you sign up for our bilingual answering service.
Sunshine Communication Services, Inc. has been responding to incoming phone calls for medical experts since 1974.
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For more information on how our your Washington, DC, practice can benefit from our 40 plus years of experience of Medical Answering Service Washington, DC, please contact the team today.