Being a medical professional means that you exchange your expertise for a time-based income. Until you find a way to be in two places as once, you need to maximize every minute spent at work to run a profitable practice. What you do not need is to waste your time (and concentration) on telephone inquiries, arranging your appointments, or account problems. However, when running an organization using lean principles, employing a full-time staff – with their leave pay, medical care contributions, and use of consumables – can have a negative impact on your bottom line. Using a specialized telephone answering service is the cost-effective way to go.
Utilizing an outsourced answering service ensures that confidential information shared by your patients is protected. Our team of call agents and our processes are all HIPAA (Health Insurance Portability and Accountability Act) certified. We take the stress of training and monitoring the quality of your frontline staff off your shoulders.
An extra bonus of using a virtual telephone receptionist is that you get a digital recording of all calls for future reference. Responding to your incoming telephone calls, taking care of your appointments, making confirmation calls, and screening calls as per your instructions are all part of the virtual telephone receptionist service. Rest assured that your front-of-house is maintaining a professional, yet friendly and compassionate atmosphere.
Rather than risking an unnecessarily bad night’s sleep when you are on call, why not use an after-hours answering service to screen and redirect non-emergency calls, while only forwarding details of genuine emergencies.
These services are all also available in fluent Spanish and English if you use our bilingual answering service option.
Sunshine Communication Services, Inc. has been answering incoming phone calls for medical experts since 1974.
Our answering service value proposition:
For more information how our medical answering service St Lawrence County, New York can help your practice and how you can benefit from our 40 plus years of experience, please contact the team today.