Doctors, hospitals and other medical professionals operating in Salem, OR, may find that the pace of the medical industry makes it somewhat impossible to keep up with call volumes. In the medical industry, perhaps more so than any other, keeping connected with customers is vital. Patients expect their medical service providers to go the extra mile. They require peace of mind regarding their medical queries. Thus, not having time to handle calls professionally can quickly lead to a poor reputation. Fortunately, medical answering services in Salem, OR, ensure that healthcare practices can offer superior customer service.
Our services include customized telephone answering solutions that can be tailored to the unique needs of the medical industry and your business.
Often healthcare and nursing staff are required to handle admin duties. Free up your staff to focus on more important work with a virtual receptionist to handle all the duties of in-house admin staff.
Patients need to be treated with care and discretion. Our highly trained call center agents are HIPAA accredited, friendly and professional.
No one likes a recorded message, especially patients who may need someone to put their minds at ease. Our services provide a professional, personal telephone presence so that your patients do not feel neglected.
Smaller medical offices may find that the cost of hiring staff to deal with high call volumes is too high. Our services are ideal for growing medical practices that need to save both time and money.
Being able to communicate in their own language goes a long way to ensuring that your patients feel comfortable and taken care of. We offer both English and Spanish speaking call center operators.
Medical emergencies don’t keep office hours. Our 24/7/365 call answering service includes emergency dispatch, with urgent calls being directed immediately.
When you’re running a busy medical office – be it large or small – knowing that your patients’ needs are being handled professionally when they call, is essential. At Sunshine Communication Services, Inc. we will help you organize telephone calls to your office and ensure that all calls are handled respectfully and discreetly by our HIPAA accredited agents. Our medical answering services are available around the clock, and include emergency dispatch. Our professional agents are trained according to the needs of the medical industry and according to your unique protocols. Our quality control processes provides us with additional detail on training requirements.
We provide a free messaging service to direct communication back to you via email, text, fax or voicemail, with urgent messages receiving priority. You will also receive regular reports on telephone calls and the full call detail.
If you want to find out more about our medical answering services in Salem, OR, Contact us at Sunshine Communication Inc. today.