Just about everyone you meet nowadays is under pressure to perform in their jobs. But not much tops the stress of working in life-and-death situations. As medical professionals, you deal with this burden daily. The last thing you need is the relentless ringing of an unanswered phone to distract you. On top of which, your patients are normally also feeling tense. Whether they are with you and being frazzled by the ringing, or alarmed on the other end of the line – telephone calls in your field must be answered.
Our doctor’s answering service is run by agents who can assist your callers with queries they may have. They will redirect calls to the appropriate medical professional using the suitable medical terms. If a patient needs help or emergency care, our team is trained to manage the call and ensure that the correct protocol is followed in making sure that an ambulance or emergency help is dispatched to the precise location.
The staff responsible for answering your incoming telephone calls are Health Insurance Portability and Accountability Act certified. All our processes are also HIPAA compliant.
Yes, we also manage your appointments, reminders, and check-ups! Who said it was simply a matter of answering the phone?
Our virtual answering services cater for all types of business requirements such as:
Sunshine Communication Services, Inc. was established in 1974, giving us over 40 years of expertise in the answering service field.
Our medical answering service value proposition includes:
For more information on our medical answering service, Sacramento, please contact us today.