Medical Answering Service in Northwest, Indiana

Medical Answering Service Northwest, Indiana

With an average unemployment rate and commute time, a lower than average crime rate and cost of living, and better than average school expenditure, Northwest, Indiana is a low-key place to live. However, with only 61 physicians per 100,000 population in Northwest, Indiana (US average is 210), medical professionals need all the help they can get when it comes to communicating with their patients

About Medical Answering Services

When people’s health – and even sometimes lives – are on the line, callers are fraught with tension and need a seamless experience on the phone. Creating a professional first impression goes a long way to establishing trust and assurance in your medical business.

Bilingual answering services make it so much easier to communicate with your Spanish patients. These are the types of bilingual answering services we offer:

Servicing the Medical Industry

Doctors should be available at all times. Yet, they are expected to respond to each incoming call. Not only is our dedicated team of medical agents able to assist with booking your appointments and follow-ups, they are also HIPAA certified. Trained in medical terminology and processes, they can take care of emergency dispatch and care.

Medical offices require medically trained, confidential, and empathetic agents who can handle high call volumes 24/7. Employing full time staff that meets the criteria can be a costly exercise. Using an answering service to screen calls according to emergency or routine inquiries, notify doctors of emergencies, and redirect billing, appointment and general information inquiries is a smart solution.

Hospitals deal with the public when they are at their most emotional and vulnerable. Getting all the administration done accurately, on time, and with personalized attention is no mean feat. Our HIPAA (Health Insurance Portability and Accountability Act) certified team and processes act to protect sensitive patient information while giving patients access to a human at the other end of the line.

Hospices have a unique set of needs which our trained agents have the expertise to fulfill.

Home health care is a niche market. These health professionals need a niche answering service. To allow your nurses to do their jobs effectively, they need to be available, but not distracted.

Why Choose Sunshine Communication Services, Inc.?

Since 1974, Sunshine Communication Services, Inc. has been answering calls for medical professionals.

Our value proposition for your medical office:

  • 24x7x365 service
  • Fully Bilingual agents – English and Spanish
  • HIPAA compliant processes and certified agents
  • 800# and local numbers in all areas
  • Delivering of messages based on your choice via Email, Text or Fax
  • Custom Account design based on your business requirements and budget
  • Quality control of calls
  • Scheduled telephone traffic and call reports

For more information on how we can cost-effectively make your life easier, please contact the team today.

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