However, doctor’s offices are often busy places – with patient consultations and emergencies to attend to – it’s no surprise that the phone rings off the hook. If you need to find a professional medical answering service in New York City for your medical practice, look no further than Sunshine Communication Services, Inc.
A cost effective solution
Employing staff simply to answer the phone and manage messages is an expense that can be better used in other areas of your practice. Outsourcing your customer services to a medical answering service in New York City such as Sunshine Communication Services, Inc. is a more economical solution that frees up your staff to devote more time to patients.
Confidentiality and understanding
As a medical professional, you’re aware of how important confidentiality is when dealing with medical issues and conditions. Similarly, a good bedside manner – even over the phone – is essential. At Sunshine Communication Services, Inc. our call center agents are professionally trained to ensure professional, understanding, and discreet conduct when dealing with your patients.
At Sunshine Communication Services, Inc. our agents receive specific training in screening medical calls to ensure that urgent matters are dealt with promptly and appropriately. Any non-urgent general inquiries will be redirected via email, text, fax or voicemail. However, in emergency situations doctors and medical staff will be informed immediately. In addition, our customer services staff can dispatch emergency vehicles when and if necessary.
Based in the USA
All of our medical answering service call centers are based in the USA, ensuring that your patients are not hindered by language or cultural barriers when speaking to our consultants. Our call center operators receive ongoing training to ensure that they are at the top of their game when it comes to customer service. This results in a superior experience that will make your patients feel comfortable and important – a vital consideration in the medical industry.
No medical office, doctor’s office or hospital is structured the same way, we therefore design a medical answering service that suits your business requirements and budget.
Some of the benefits of our services are:
For more information on arranging a professional medical answering service in New York City, contact Sunshine Communication Services, Inc. today.