Medical answering service New York City
Part of providing the best medical care is about ensuring your patients feel like they matter and therefore that their calls are important to you:
However, doctor’s offices are often busy places – with patient consultations and emergencies to attend to – it’s no surprise that the phone rings off the hook. If you need to find a professional medical answering service in New York City for your medical practice, look no further than Sunshine Communication Services, Inc.
A cost effective solution
Employing staff simply to answer the phone and manage messages is an expense that can be better used in other areas of your practice. Outsourcing your customer services to a medical answering service in New York City such as Sunshine Communication Services, Inc. is a more economical solution that frees up your staff to devote more time to patients.
Confidentiality and understanding
As a medical professional, you’re aware of how important confidentiality is when dealing with medical issues and conditions. Similarly, a good bedside manner – even over the phone – is essential. At Sunshine Communication Services, Inc. our call center agents are professionally trained to ensure professional, understanding, and discreet conduct when dealing with your patients.
Emergency dispatch
At Sunshine Communication Services, Inc. our agents receive specific training in screening medical calls to ensure that urgent matters are dealt with promptly and appropriately. Any non-urgent general inquiries will be redirected via email, text, fax or voicemail. However, in emergency situations doctors and medical staff will be informed immediately. In addition, our customer services staff can dispatch emergency vehicles when and if necessary.
Based in the USA
All of our medical answering service call centers are based in the USA, ensuring that your patients are not hindered by language or cultural barriers when speaking to our consultants. Our call center operators receive ongoing training to ensure that they are at the top of their game when it comes to customer service. This results in a superior experience that will make your patients feel comfortable and important – a vital consideration in the medical industry.
Industries currently served
Sunshine Communication Services, Inc. serves the following medical industries in New York City:
Acquire Professional Medical Answering Services for Your New York City Medical Practice from Sunshine Communication Services, Inc
No medical office, doctor’s office or hospital is structured the same way, we therefore design a medical answering service that suits your business requirements and budget.
Some of the benefits of our services are:
- You will be able to cater to all your customer’s needs by being available 24 hours a day.
- Our processes are HIPAA compliant
- We have HIPAA certified agents
- We offer a bilingual service (English & Spanish).
- Recorded messages will be delivered to you via email, text, phone or fax – just let us know what you would prefer.
- A monthly traffic report including all call details will be scheduled and emailed to you.
For more information on arranging a professional medical answering service in New York City, contact Sunshine Communication Services, Inc. today.
