When our health – and sometimes even lives – are on the line, callers are uptight and nervous. That is why a calm experience on the phone is important. Creating a professional first impression goes a long way to developing trust and reassurance in your medical practice.
Bilingual answering services make communication so much more effective too with your Spanish patients. These are the types of bilingual answering services we offer:
Doctors need to be obtainable at all times and yet they are also expected to make sure that every incoming call is answered. Our dedicated team of medical agents will assist with scheduling your appointments and follow-ups. They are trained in medical terminology and processes and are competent in emergency dispatch and care. They are also HIPAA (Health Insurance Portability and Accountability Act) certified.
Medical offices need medically trained, trustworthy, and empathetic agents who can handle large call volumes 24/7. Employing full time staff that meet the prerequisites can be a costly exercise. Utilizing an answering service to screen calls according to emergency or routine inquiries, alert doctors of emergencies, and relay billing, appointment and general questions is a cost-effective solution.
Hospitals deal with the public when they are at their most sensitive and vulnerable. Getting all the administration done correctly, on time, and with polite attention is no mean feat. Our HIPAA certified team and processes protect confidential patient information while giving patients access to a compassionate human at the other end of the telephone.
Hospices have a unique set of criteria which our trained agents have the skill to fulfill.
Home health care is a specialized market of health professionals who need a specialized answering service. To allow your team to do their jobs effectively, they must to be accessible, but not distracted.
Since 1974, Sunshine Communication Services, Inc. has been answering calls for medical professionals in Lancaster County, PA.
Our value proposition are
For more information on how we can make your life easier with a Medical Answering Service Lancaster County, PA, please contact the team today.