As a medical professional, you exchange your knowledge for a time-based income. Unless you have found a way to be in two places at once, you need to maximize every minute spent at work to run a profitable practice. What you cannot afford is to waste your time (and concentration) on telephone inquiries, scheduling or account questions. However, running an organization on a lean budget, employing a full-time staff and the associated costs (leave pay, medical care contributions, and use of consumables) can have a negative impact on your bottom line. Using a specialized telephone answering service is the cost-effective way to go.
Using an outsourced answering service is a way to ensure that confidential information shared by your patients is protected. Our team of call agents and our processes are all HIPAA (Health Insurance Portability and Accountability Act) certified. We take the pressure to train and monitor the quality of your frontline staff off your shoulders.
An additional bonus of using a virtual telephone receptionist is that you receive a digital recording of all calls for future reference. Taking care of your incoming telephone calls, managing your appointments, making confirmation calls, and screening calls as per your instructions are all part of the virtual telephone receptionist service. Rest easy knowing that your front-of-house is maintaining a professional, yet cordial and empathetic atmosphere.
Instead of risking an unnecessarily bad night’s rest when you are on call, why not use an after-hours answering service to screen and redirect non-emergency calls, while only passing on the details of genuine emergencies.
These services are also available in fluent Spanish and English if you use our bilingual answering service option.
Sunshine Communication Services, Inc. has been answering incoming telephone calls for medical professionals since 1974.
Our answering service value proposition:
For more information how your Burlington, Massachusetts, practice can benefit from our 40 plus years of experience, please contact the team today.