24 Oct How do I know if I need a telephone answering service?
An answering service may seem like an unnecessary expense, especially if you already have an in-house receptionist who is manning the telephones. There are, however, certain tell-tale signs that it is time to invest in a virtual receptionist, answering service company or something similar:
You’re letting leads slip through the cracks
Every time your phone rings, it could be a potential client who is look for a product or service that you have to offer. If you often receive messages or emails from clients who tried to get hold of you but weren’t able to get through, then you are letting leads slip through the cracks. When you hire a live telephone answering service, you can make sure that you never miss a call again.
Your receptionist is overloaded
Many times, companies appoint a receptionist to answer telephones. Slowly but surely, the receptionist’s workload starts to increase and before you know it, the receptionist is managing schedules, travel arrangements of the management team, taking minutes in meetings and providing a much-needed client facing service to people who visit your business. If your receptionist is overloaded with other administrative tasks, it’s possible that telephone duties will be the first thing to slide off his or her radar. When you hire a telephone answering service, they can alleviate the receptionist of telephone duties so that the receptionist can focus on tasks that are more important.