02 Jan How Does Answering Services Work for an Insurance Business?
An insurance business needs to market their insurance coverage in an effective manner to attract a wider clientele without increasing their administrative costs. One of the most common users of answering services for small businesses is insurance agencies. Since the team members end up working long hours, they need a reliable supportive partner to relieve them of some routine matters.
Answering services that especially cater to an insurance agency benefit the concerned enterprise in the following manner:
Increases Revenue Generation
When a prospective customer calls in after working a long day, they are greeted by a live operator instead of an impersonal voice mail. These customer agents are trained to hear the caller out patiently, respond to their queries courteously and capture their interest in the services offered. This level of professionalism improves your chances of converting a lead into a loyal customer thereby expanding your client base and increasing your revenue.
Recognizes Emergency Situations
An emergency situation involving a catastrophic loss is dealt with proactively as the agents are taught to differentiate between routine and urgent calls. Emergency calls are escalated to the concerned staff and if need be, the caller is also directed to the claims line without delay. All emergency calls and messages are routed based on the escalation matrix provided in advance, with updated contact details.
Improves Staff Productivity
Your staff member’s productivity and efficiency will soar when they get uninterrupted time to handle claims and write new policies. It is such a boon to be able to concentrate on the work at hand without having to attend to incessant phone calls. Your business will be able to deliver and meet expectations when the entire team rises to every occasion without unnecessary distractions.
Caters for Disaster Management
In cases when an unforeseen disaster suddenly strikes, the phone answering services for small businesses take over by implementing the predefined disaster protocol for handling and routing calls. This ensures that you remain accessible to all your stakeholders, your customer data remains intact and your business operations continue smoothly even in time of crisis. Moreover, all updates saved by the answering company can be viewed by you in real time, on their customized portal.
Provides Customized Support
The answering agency designs a tailor-made plan to suit your insurance business and cater to your specific needs. The entire process is streamlined by providing relevant guidelines and custom-made scripts to the agents responding to calls on your behalf. Even bilingual support is achievable to prevent a mere language barrier costing you a prized client.
As the owner of an insurance business, you need to match up to your competitors to sustain your venture in the long run. The best way to outdo the bigger players is by offering professional and transparent services.